Legal information
Who we are, on paper.
The practice’s statutory details, our registrations, who supervises us and where you can go with a complaint. All on one page, so you do not have to look for it.
Straight to
01
The practice
The company behind clinicdouce.be and behind your invoice.
Trading nameClinic Douce
Legal form[INVULLEN — rechtsvorm en statutaire naam volgens KBO]
Company no. / VATBE 0782.749.517 (KBO)
Registered office & practicePleispark 19A, 9051 Sint-Denijs-Westrem (Ghent), Belgium
Telephone09 233 00 00
E-mailinfo@clinicdouce.be
Websiteclinicdouce.be
Opening hoursCurrent hours and available slots are in the online agenda — that is the only place we keep up to date.
02
Physicians & registration
Treatments are performed by RIZIV-registered physicians, enrolled with the Belgian Order of Physicians.
Medical directionPhysician-led practice — RIZIV-registered physicians
Professional titlePhysician. The professional title is regulated in Belgium (Act on the practice of the healthcare professions, coordinated 10 May 2015).
RIZIV numbersListed per physician on the team page. You are told who will treat you when you make your appointment.
Order of PhysiciansOrde der artsen, Provincial Council of East Flanders — ordomedic.be
Degree & country[INVULLEN — instelling en land van uitreiking]
Additional trainingSAMBA-gecertificeerd — Certified Swiss Esthetic Medicine
LanguagesDutch, French, English
03
Supervision & regulation
Which rules apply to us, and who oversees them.
Healthcare supervisionFederal Public Service Health, Food Chain Safety and Environment · Agentschap Zorg en Gezondheid
Patient rightsAct of 22 August 2002 on the rights of the patient
Aesthetic medicineAct of 23 May 2013 — including the duty to inform, reflection time and restrictions on advertising.
[Jurist] toepassingsgebied wet 23/05/2013 bevestigen
[Jurist] toepassingsgebied wet 23/05/2013 bevestigen
Professional conductCode of medical ethics, Orde der artsen
Data protectionGDPR · Gegevensbeschermingsautoriteit (Belgian Data Protection Authority), Drukpersstraat 35, 1000 Brussels — see our privacy policy
MedicinesFAGG/FAMHP (fagg.be) — traceability of injectables by batch number
HostingThis website runs on the Shopify platform (Shopify International Ltd.)
04
Insurance & webshop
Professional liability and the details that go with selling online.
Professional liability[INVULLEN — verzekeringsmaatschappij en polisnummer]
Territorial cover[INVULLEN — doorgaans België/EER]
Distance sellingBook VI of the Belgian Code of Economic Law — a 14-day right of withdrawal, with the exceptions set out in our terms and conditions
PaymentsProcessed by our payment provider; we store no card details ourselves
Dispute resolutionConsumentenombudsdienst (Consumer Ombudsman), Koning Albert II-laan 8, 1000 Brussels
Complaints procedure
With us first. After that, if it has to be, elsewhere.
Step 1
With us
Write to info@clinicdouce.be or call 09 233 00 00. Within seven working days you receive a substantive answer from the physician who treated you.
Step 2
Ombuds service
If it stays unresolved, you can turn to the federal ombuds service for Patient Rights.
Step 3
Order of Physicians
For complaints about professional conduct: the Provincial Council of East Flanders of the Orde der artsen.
Data
DPA
If your complaint is about your personal data, the Gegevensbeschermingsautoriteit has jurisdiction.
Our physicians
The names, registrations and RIZIV numbers of the physicians who work in the practice are on the team page. You are told who will treat you when you make your appointment.
Visiting us
Pleispark 19A, 9051 Sint-Denijs-Westrem. Current opening hours are in the online agenda; directions, parking and photographs of the practice are on the contact page.