Frequently asked questions
Questions people often ask before they book
The practical questions you ask before making an appointment — how a first consultation runs, what to bring, how to get here, and when you see something. Questions about one specific treatment are answered with that treatment on the journey page.
01
Your first visit
A first appointment is a consultation, not a treatment. You leave with a plan — including what we advise against.
Is it permanent?
No. What you can expect, the physician discusses with you during the consultation.
What happens during a first consultation?
We go through your medical history, your medication and allergies, and what you want to achieve. After that we look at and measure your skin — for an aesthetic journey often with a face scan as a baseline. You receive a plan with the options that make sense, in what order, and why we advise against something else. We do not treat on the same day, unless that has been agreed in advance and is safe.
How long does it take?
Count on about thirty minutes for an aesthetic consultation. The treatments themselves run from a quarter of an hour to well over an hour — the duration per treatment is stated with that treatment on the journey page.
What do I bring?
Your identity card, a list of your medication and supplements (blood thinners and anti-inflammatories are relevant here), and the name of your GP. If a scan is planned, come without make-up — it saves time and gives a cleaner baseline.
Do I have to decide straight away?
No. Your plan goes into your record in the app, with the options and the cost estimate alongside, so you can decide calmly at home. If you are in doubt, we do not treat. You are also welcome to bring someone to the consultation.
02
Practical & getting here
Where we are, how you get here, and how you move an appointment.
Where are you and how do I get there?
Clinic Douce, Maaltebruggestraat 272, 9000 Gent. The route and the full address are on the contact page.
Where can I park?
There is plenty of parking nearby. Still, come five minutes early rather than late — a consultation does not shift, because someone is booked after you.
When can I come?
All available slots are in the online agenda. That is the only place that is always right: what you see there, you can book — including late afternoons when they are free. We deliberately publish no fixed hours on this site, because the agenda changes faster than a web page.
Open the online agenda
Open the online agenda
How do I reschedule or cancel an appointment?
Cannot attend? Cancel free of charge up to 24 hours beforehand, by e-mail or online via the link in your confirmation e-mail. Cancel later or do not attend, and we charge € 75, unless illness or force majeure stopped you from coming. If we cancel later than 24 hours beforehand, you receive € 75 back. The full arrangement is set out in the terms and conditions.
03
Payment
After the consultation you get your plan and the fixed price in writing, so you know what a treatment costs before you decide.
What does a treatment cost?
That depends on what is needed, and we only know that after the consultation. So you always receive a plan with a concrete estimate first — per treatment and for the journey as a whole — before anything is carried out. What we advise against is in there too, and that costs nothing.
Do I get a receipt or an invoice?
Yes. You receive proof of payment or an invoice, and it also sits in your record in the app. Where the service is one for which a certificate of care exists, you receive that certificate.
Who treats you
A physician-led practice.
Consultations, injectables and medical indication are handled by registered physician. Injections are not delegated. Who you see on the day is stated in your record in the app.
04
Comfort & safety
What you feel, who does it, and what happens if something does not go as expected.
Does it hurt? Do I get any numbing?
For treatments with a needle we apply a numbing cream twenty to thirty minutes beforehand, and most fillers already contain lidocaine themselves. For some treatments we cool during the treatment. Most people describe it as brief discomfort rather than pain. If it gets too much, you can always ask to pause.
Who performs the treatment?
A registered physician. We are a physician-led practice: the indication, the dosing and the injection itself are done by a physician, and injections are not delegated. For every injectable we record the batch number in your file — a legal requirement, and at the same time the reason we can later establish exactly what worked for you.
What if something goes wrong after the treatment?
You are given written aftercare instructions and you can reach us through a message in the app or at info@clinicdouce.be — your physician has your record alongside. If you are unsure whether something is normal, report it too early rather than too late. For an urgent medical problem outside practice hours, call the GP out-of-hours service (huisartsenwachtpost) or 112; that remains the safest route.
Can I go straight back to work afterwards?
With most treatments, yes. A bruise, some redness or slight swelling can always occur, even with perfect technique. So we schedule nothing important right before a wedding, a presentation or a trip — and we advise you to plan it that way yourself. Recovery differs per treatment; it is described on the journey page.
05
Who this is for
Who this works for, and the situations in which we deliberately say no.
Do you treat men as well?
Yes, and that share is growing. The approach does differ: men have thicker skin, a stronger jaw muscle and different patterns of tension, and the request is usually “look less tired”, not “look different”. That calls for a different dose and different injection points than in women. See also aesthetics.
Is there a minimum or maximum age?
We perform aesthetic treatments from the age of eighteen. There is no upper limit — what changes is not your age but what is worthwhile: around fifty the emphasis shifts from lines to skin quality and support. With very young patients we are markedly reticent and say no more often than yes.
Can I come during pregnancy or while breastfeeding?
We do not perform injectables then — not because harm is proven, but because safety is not, and for us that is the same answer. Skincare and advice are possible. Always mention it at your intake, even if your pregnancy is very early.
06
Aftercare & follow-up
How we follow up, and what happens if it is not what you wanted.
How do you follow up?
At a first treatment we see you again for a check-up — at that point we can still adjust. We take follow-up photographs in a fixed set-up and put the measurements next to your baseline, so that “I think it is better” becomes a number. Everything goes into your record, which you can read yourself in the app.
What if I am not happy?
Say so, and preferably soon. At a check-up many treatments can still be adjusted, and hyaluronic-acid fillers can even be dissolved. If you remain dissatisfied, we discuss it at the practice or at info@clinicdouce.be; the formal complaints procedure is set out in the terms and conditions.
Question not here?
Send it to info@clinicdouce.be. If it is about a treatment already under way, send a message through the app — your physician has your record alongside.
Rather just book
A consultation of thirty minutes, with no obligation. The free slots are in the online agenda.
Book your consultation