What you can expect from us, and we from you.

The information on this website is general practice information and does not replace a consultation. Whether a treatment is suitable for you is always assessed by the physician during a personal consultation. You receive a written plan with the total cost before you decide.

You book a consultation, not a treatment. During that conversation we go through your intake and your scan, discuss what is possible and what is not, and you receive a written plan with the total cost. Sometimes the advice is: do nothing for now. That is a legitimate outcome too.

We perform aesthetic treatments from the age of eighteen. In minors we treat only on medical indication, with the consent of both parents or the guardian and after a separate conversation.

For every treatment you receive information about risks, alternatives and expected duration, and you sign a consent in the app. There is a reflection period between the consultation and a first treatment; we ask for it not as a formality but because you should be able to read it over again at home.

Medication, blood thinners, pregnancy or breastfeeding, autoimmune disease, earlier treatments with filler or permanent products, and active infections. Without this a treatment can be unsafe or ineffective — and we cannot stand behind it.

Cannot attend? Cancel free of charge up to 24 hours beforehand, by e-mail or online via the link in your confirmation e-mail. Cancel later or do not attend, and we charge € 75, unless illness or force majeure stopped you from coming. If we cancel later than 24 hours beforehand, you receive € 75 back.

You may cancel or move an appointment free of charge up to 24 hours before the agreed time, by e-mail or through the online agenda. If you cancel less than 24 hours before that time, or if you do not attend without notice, a flat fee of € 75 is payable for the reserved time. This fee is not payable in case of illness, a medical reason or force majeure. If the practice cancels an appointment less than 24 hours before that time, the practice pays the patient € 75 within 14 days. The physician may always waive the fee.

If a physician is unavailable or a treatment is not medically justifiable, we call you and offer a new time. If the practice cancels less than 24 hours before the appointment, we pay you € 75 within 14 days.

Anatomy, skin quality, age and lifestyle all help determine how much effect you get. We give you a realistic range and measure afterwards against your own baseline — not against an example photograph.

With injectables a check-up is included within the period the physician notes in your treatment plan. Adjusting within that window is not charged; a new full treatment is.

If there is a complication you come to us, including outside opening times, on the number in your aftercare message. Treating a complication that follows from our procedure is included.

The aftercare instructions in the app are part of the treatment. Anyone who does not follow them — sun, sport, alcohol or massage too soon after the procedure — raises the risk of a less favourable course, and that is not something we can correct at our expense.

Your order is final once paid. If a product is sold out, we let you know within two working days and either refund you or deliver later, whichever you prefer.

Shipping within Belgium usually takes two to three working days. Collection at the practice is always possible and free of charge.

We ship within the EU. Delivery times and costs appear at checkout; import duties outside the EU are for the recipient.

Report it within seven days with a photograph. We send a replacement or refund you at no cost — no argument about who dropped the parcel. The legal warranty for consumer goods continues to apply in full.

What is in the shop is there because we use it in aftercare. We do not sell supplements and we give no advice that is sponsored by manufacturers.

You receive a written plan with the total cost before you decide.

You receive a written plan with the total cost before you decide. The plan states the final price, including any VAT.

If an amount is outstanding we first send a reminder at no cost. If payment still does not follow, the statutory reminder costs and interest for consumers apply.

Write or call us. Within seven working days you receive a substantive answer from the physician who treated you, and where needed a further consultation at no cost.

For medical complaints: the ombuds service or the provincial council of the Belgian Order of Physicians (Orde der Artsen). For your data: the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit). For purchases: the Belgian Consumer Ombudsman, Consumentenombudsdienst, and the European ODR platform. Addresses are on the legal information page.

Our physicians carry professional liability insurance. We are not liable for the consequences of incorrect or incomplete information in your intake, of aftercare not being followed, or of treatments carried out elsewhere. Nothing in these terms limits liability that cannot be limited under Belgian law.

We publish changes on this page with a version number and date. For a journey already under way, the terms as they stood on the day of your plan apply.